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Develop Injects Targeted Approach ensure that feedback is obtained from
people with different personality types.
Deliberately When design teams use a targeted Introverts and extroverts respond
approach to developing injects,
The time allotted for exercise play is players are engaged in discussions favorably to different feedback-
limited, so make each inject count. which concentrate on the outcome gathering techniques. Advanced
Unfortunately, many exercise design and distill information for the report. design teams obtain individual and
teams fail to create targeted injects. Targeted injects may be contextual, group responses and employ more
Instead, they follow a “narrative” but only if they support resolution of creative instruments. Leverage
or “gotcha” approach to inject the objectives. tools that provide evaluators with
development. both instant or delayed feedback
If the players have lost focus on the
Narrative Approach objectives it may be necessary for
When design teams use a narrative the facilitator/controller to introduce Example of a Targeted
approach to developing injects, the contingency injects. In our example CONTINGENCY Inject
injects are often based upon how below, if the players have not IF the Incident Management
well they add context to the story considered resource management, Team has not thoroughly
being presented. While brainstorming, which is a key feature of the incident considered resource
team members will choose to include command system, then the facilitator management, THEN provide this
contextual injects that moves the is prompted to deliver the contingency inject.
narrative forward without considering inject. Targeted contingency injects
if this information helps the players can also provide players with Objective: 1
achieve an aspect of the objective(s). additional opportunities to achieve
Injects that do not relate to the objectives if their initial discussions Recipient: IMT - Operations
main plot are not considered. This have not been robust. Where the Inject Description: The business
can lead to the inclusion of many information provided in an inject owner of a time critical service
injects that are for information only. is loosely tied to an objective, the has called with news that 14
Valuable exercise time is wasted as connection can be embedded within laptops appear to have been
players focus on internalizing this non facilitator prompts. stolen from their alternate site.
relevant information.
Targeted injects ensure all players are
Gotcha Approach engaged and feel that the exercise is a
When design teams use a gotcha valuable use of their time. The design Example of a Targeted
approach to developing injects, the team should determine whether they CONTEXTUAL Inject
injects add unnecessary layers of have provided an adequate number
difficulty that may make it impossible of targeted injects to allow for the Objective: 1
for the exercise objectives to be successful resolution of the objectives.
met. The design team tries to push The inject development form must Recipient: Incident Commander
the players beyond what they are capture the inject recipient and (IC)
capable of. This does not support identify the objective(s) it is intended
players to practice implementing to address. When predicting the Inject Description: You have
plans, processes and procedures outcome of each inject, consider which come down with a severe case
in a non-threatening environment. players will contribute to resolutions. of the seasonal flu and cannot
Instead, the inclusion of unrealistic or Every player should be prompted to act as Incident Commander on
overwhelming injects may be seen as contribute to the resolution of one, Day 2.
an attempt to demonstrate how the some, or even all of the objectives. Facilitator prompt: Contact your
players will fail. Exercise discussions back-up and initiate a transfer of
will become scattered and choppy. Deploy Feedback Tools command.
Players may become frustrated and Deliberately
discouraged. Post exercise, they may It is the responsibility of the design The initial IC must transfer
feel unprepared and be less likely to team to ensure that all exercise command (one of the features
want to participate in future exercises. participants can provide valuable and principles of ICS).
feedback for the report. Employ
multiple tools during each exercise to

CONTINGENCY INJECTS are events that a controller provides to a player if the players get off track or do not take
an action that is necessary for the continuation of the exercise. This ensures that play moves forward, as needed, to
adequately evaluate performance of activities. HSEEP Glossary-2

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True North RESILIENCE magazine - Fall 2022